> ## Documentation Index
> Fetch the complete documentation index at: https://reedai-07fa30f1.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Beginner FAQ

> Answers to frequently asked questions from new ZeroTwo users

## Getting Started

<AccordionGroup>
  <Accordion title="What is ZeroTwo?">
    ZeroTwo is a unified AI workspace that gives you access to all leading AI models (GPT, Claude, Gemini, and 10+ others) in one platform. Think of it as your AI command center where you can chat, create, collaborate, and integrate with all your favorite tools.

    **Key features**:

    * Access to 50+ AI models
    * Interactive Canvas for documents and code
    * Team collaboration workspaces
    * Powerful tools (Web Search, Code Interpreter, Image Generation)
    * 20+ integrations with popular services
  </Accordion>

  <Accordion title="Do I need to pay to use ZeroTwo?">
    No! ZeroTwo offers a **free tier** that includes:

    * Access to select AI models
    * Basic features and tools
    * 7-day conversation history
    * Limited file uploads

    Paid plans ($20/month Pro, $30/user Team) unlock:

    * All premium AI models (GPT-5, Claude Sonnet 4, O3)
    * Unlimited conversations and history
    * Advanced features
    * Priority support
    * Team collaboration features
  </Accordion>

  <Accordion title="How is ZeroTwo different from ChatGPT?">
    **Multiple Models**: Access GPT, Claude, Gemini, and 10+ other AI models in one place - no need for separate subscriptions.

    **Interactive Canvas**: Create and edit documents, code, spreadsheets, and HTML in real-time with AI assistance.

    **Team Collaboration**: Share workspaces, conversations, and files with your team.

    **Advanced Tools**: Built-in Web Search, Deep Research, Code Interpreter, Image Generation, and more.

    **Integrations**: Connect with Google Workspace, GitHub, Notion, and 20+ other services.

    **Better Value**: One subscription replaces multiple AI service subscriptions.
  </Accordion>

  <Accordion title="Can I use ZeroTwo on mobile?">
    Yes! ZeroTwo works on any device through your web browser:

    * **Mobile browsers**: Full mobile-optimized experience
    * **Tablets**: Responsive design adapts to screen size
    * **Desktop**: Complete feature set

    **Desktop app**: Coming soon for Mac, Windows, and Linux!

    Your conversations sync across all devices automatically.
  </Accordion>

  <Accordion title="Is my data private and secure?">
    Absolutely! ZeroTwo takes privacy seriously:

    ✅ **Encrypted**: All data encrypted in transit and at rest\
    ✅ **Private**: Your conversations are never shared or sold\
    ✅ **Not for training**: Your data isn't used to train AI models\
    ✅ **SOC 2 compliant**: Industry-standard security practices\
    ✅ **GDPR compliant**: Full European privacy protection

    [Learn more about our privacy practices](/privacy/data-and-compliance)
  </Accordion>
</AccordionGroup>

## Using AI Models

<AccordionGroup>
  <Accordion title="Which AI model should I use?">
    It depends on your task! Here's a quick guide:

    **General Use**: GPT-4o (fast and capable)\
    **Long Documents**: Claude Sonnet 4 (200K tokens)\
    **Creative Writing**: GPT-5 or Claude\
    **Coding**: GPT-4o or Claude Sonnet 4\
    **Fast Responses**: Gemini Flash or GPT-4o-mini\
    **Complex Reasoning**: O3 or DeepSeek Reasoner\
    **Current Information**: Perplexity Sonar Pro (with web search)

    You can switch models mid-conversation - experiment to find what works best!

    [Complete model guide](/getting-started/switch-models)
  </Accordion>

  <Accordion title="Can I use multiple AI models in the same conversation?">
    Yes! This is one of ZeroTwo's most powerful features:

    1. Start with one model (e.g., GPT-4o)
    2. Switch to another model (e.g., Claude Sonnet 4) anytime
    3. The conversation context transfers automatically
    4. Each response shows which model created it

    **Example workflow**:

    * GPT-4o: Generate initial code
    * Claude: Review and refactor
    * O3: Optimize algorithm

    All in one conversation!
  </Accordion>

  <Accordion title="Why do different models give different answers?">
    This is normal and expected! Each AI model:

    * Was trained on different data
    * Has different capabilities and strengths
    * Uses different reasoning approaches
    * Has unique "personality" traits

    **This is a feature, not a bug!** Use it to:

    * Get multiple perspectives
    * Validate important information
    * Find the best approach for your task
    * Combine strengths of different models
  </Accordion>

  <Accordion title="What do the model names mean?">
    **Provider + Model + Size**:

    * `GPT-4o` = OpenAI's GPT-4 optimized
    * `Claude Sonnet 4` = Anthropic's Claude, Sonnet tier
    * `Gemini 2.5 Pro` = Google's Gemini, Pro version

    **Suffixes**:

    * `mini` = Smaller, faster, cheaper
    * `turbo` = Optimized for speed
    * `flash` = Ultra-fast version
    * `pro` = Premium capabilities
    * Numbers (3.5, 4, 5) = Version/generation

    [Learn about all models](/overview/models-and-providers)
  </Accordion>

  <Accordion title="Do I need separate subscriptions for each AI model?">
    No! That's the whole point of ZeroTwo. One subscription gives you access to:

    * OpenAI GPT models
    * Anthropic Claude models
    * Google Gemini models
    * Mistral, DeepSeek, Groq, and more

    **Savings example**:

    * ChatGPT Plus: \$20/month
    * Claude Pro: \$20/month
    * Gemini Advanced: \$20/month
    * **Total**: \$60/month

    **ZeroTwo Pro**: \$20/month for all of them!
  </Accordion>
</AccordionGroup>

## Features & Tools

<AccordionGroup>
  <Accordion title="What is Canvas and when should I use it?">
    **Canvas** is an interactive workspace where AI can create and you can edit content in real-time. Think of it as a collaborative document editor powered by AI.

    **Four types**:

    1. **Text Canvas**: Documents, articles, reports
    2. **Code Canvas**: Full IDE with syntax highlighting
    3. **Spreadsheet Canvas**: Tables and data
    4. **HTML Canvas**: Webpages and apps

    **Use Canvas when**:

    * Creating longer documents or code
    * You need to iterate and refine
    * Working on structured content
    * Collaborating with AI on edits

    **Use regular chat when**:

    * Quick questions and answers
    * Information lookup
    * Short tasks
    * Conversational interactions

    [Complete Canvas guide](/tools/canvas)
  </Accordion>

  <Accordion title="How does Web Search work?">
    Web Search gives AI access to current information from the internet using neural search technology.

    **Enable Web Search when you need**:

    * Current events and news
    * Recent data and statistics
    * Real-time information
    * Fact-checking with sources

    **How to use**:

    1. Toggle Web Search on (top bar)
    2. Ask your question
    3. AI searches the web
    4. Get answer with citations

    **Example**:

    ```
    What are the latest developments in quantum computing?
    [Web Search finds recent articles and research]
    AI: Based on recent sources from MIT and Nature...
    ```

    [Web Search guide](/tools/web-search)
  </Accordion>

  <Accordion title="What can I do with file uploads?">
    Upload 50+ file types for AI to analyze, reference, and work with:

    **Documents**: PDF, Word, PowerPoint, text files\
    **Code**: Any programming language\
    **Data**: CSV, Excel, JSON\
    **Images**: JPG, PNG, GIF, SVG\
    **Audio**: MP3, WAV (auto-transcribed)\
    **Video**: MP4, MOV (analyzed and transcribed)

    **Example uses**:

    * Analyze PDF reports
    * Review and debug code
    * Process CSV data
    * Transcribe audio/video
    * Extract info from images
    * Compare multiple documents

    [File upload guide](/getting-started/files-and-history)
  </Accordion>

  <Accordion title="What are Projects and why should I use them?">
    **Projects** are collaborative workspaces for organizing related conversations, files, and team members.

    **Benefits**:

    * **Organization**: Keep related work together
    * **Collaboration**: Share with team members
    * **Context**: Files and settings persist across chats
    * **Memory**: AI remembers project context
    * **Sharing**: Easy knowledge sharing

    **Example use cases**:

    * **Work projects**: Client work, specific initiatives
    * **Research**: Organize research on a topic
    * **Learning**: Course materials and notes
    * **Team**: Shared workspace for collaboration

    [Projects guide](/workspaces/create-workspace)
  </Accordion>

  <Accordion title="Can I generate images with ZeroTwo?">
    Yes! ZeroTwo supports multiple image generation and editing models:

    **Generation**:

    * DALL-E 3 (OpenAI)
    * Stable Diffusion
    * Midjourney-style outputs

    **Editing**:

    * Modify existing images
    * Remove backgrounds
    * Change styles
    * Extend images

    **How to use**:

    1. Enable image generation tool
    2. Describe what you want
    3. Choose style (optional)
    4. AI generates image(s)

    [Image generation guide](/tools/image-generation)
  </Accordion>
</AccordionGroup>

## Account & Billing

<AccordionGroup>
  <Accordion title="How do I upgrade my account?">
    <Steps>
      <Step title="Go to Settings">
        Click your profile → Settings → Subscription
      </Step>

      <Step title="Choose Plan">
        * **Pro**: \$20/month (individual)
        * **Team**: \$30/user/month (team features)
      </Step>

      <Step title="Enter Payment">
        Secure payment via Stripe
      </Step>

      <Step title="Enjoy Features">
        Instant access to all premium features!
      </Step>
    </Steps>

    **Pro features unlock immediately** after payment.
  </Accordion>

  <Accordion title="Can I cancel anytime?">
    Yes! No contracts or commitments:

    * Cancel anytime from Settings → Subscription
    * No cancellation fees
    * Access until end of billing period
    * Data retained for 90 days
    * Easy to reactivate

    We're confident you'll love ZeroTwo, but you're free to cancel whenever you want.
  </Accordion>

  <Accordion title="Do you offer refunds?">
    Yes! We offer a **14-day money-back guarantee**:

    * Try ZeroTwo risk-free for 14 days
    * Not satisfied? Full refund, no questions asked
    * Email [reed@zerotwo.ai](mailto:reed@zerotwo.ai) for refund request
    * Processed within 5-7 business days

    We want you to be completely satisfied with ZeroTwo.
  </Accordion>

  <Accordion title="Can I try Pro features before upgrading?">
    Yes! Use the free tier to explore:

    * Interface and workflow
    * Available models (limited)
    * Basic features
    * Canvas functionality

    **Free trial**: First month 50% off for new Pro users\
    **Guarantee**: 14-day money-back guarantee

    Start with free, upgrade when ready!
  </Accordion>

  <Accordion title="How does team billing work?">
    **Team plans** (\$30/user/month):

    * Billed monthly per active user
    * Add/remove users anytime
    * Pro-rated charges
    * Single admin billing
    * Volume discounts available (10+ users)

    **Example**:

    * Start with 3 users: \$90/month
    * Add 2 more mid-month: Pro-rated charge
    * Next month: \$150/month for 5 users

    Contact sales for enterprise pricing (25+ users).
  </Accordion>
</AccordionGroup>

## Troubleshooting

<AccordionGroup>
  <Accordion title="AI isn't responding or is taking too long">
    **Common causes**:

    * High demand on model
    * Large file processing
    * Network connectivity
    * Model temporarily unavailable

    **Solutions**:

    1. Wait 30-60 seconds (processing large requests)
    2. Refresh the page
    3. Try a different model
    4. Check your internet connection
    5. Check [status.zerotwo.ai](https://status.zerotwo.ai)

    If problem persists, contact support.
  </Accordion>

  <Accordion title="My uploaded file isn't being analyzed">
    **Checklist**:

    * ✓ File size under limit (10MB free, 50MB Pro)
    * ✓ Supported file type
    * ✓ File not corrupted
    * ✓ Waited for processing (large files take time)
    * ✓ Referenced file in your message

    **File size limits**:

    * Free: 10MB per file
    * Pro: 50MB per file
    * Team: 100MB per file

    Try compressing large files or splitting into smaller pieces.
  </Accordion>

  <Accordion title="I can't find a past conversation">
    **Finding conversations**:

    1. **Search**: Press `Cmd/Ctrl + K` and search keywords
    2. **Filter by date**: Check different time periods in sidebar
    3. **Check Archive**: Archived conversations in separate section
    4. **Check Projects**: Conversation might be in a project
    5. **Starred**: Check starred conversations

    **Retention periods**:

    * Free: 7 days
    * Pro: 30 days
    * Team: 90 days
    * Starred: Kept indefinitely

    Conversations may have been deleted or expired.
  </Accordion>

  <Accordion title="Why did AI refuse my request?">
    AI models have safety guidelines and may decline:

    * Harmful or dangerous content
    * Illegal activities
    * Personal information about others
    * Copyrighted material verbatim
    * Unethical requests

    **This is intentional** to keep ZeroTwo safe and responsible.

    If you believe a refusal was in error, try:

    * Rephrasing your request
    * Providing more context
    * Using a different model
    * Splitting into smaller parts
  </Accordion>

  <Accordion title="How do I report a bug or problem?">
    We want to know about any issues!

    **Report bugs**:

    1. Email: [reed@zerotwo.ai](mailto:reed@zerotwo.ai)
    2. Discord: [discord.gg/SmQnnTBf](https://discord.gg/SmQnnTBf)
    3. In-app: Settings → Help & Support → Report Issue

    **Include**:

    * What you were trying to do
    * What happened vs. what you expected
    * Browser and OS version
    * Screenshots if applicable

    We typically respond within 24 hours!
  </Accordion>
</AccordionGroup>

## Best Practices

<AccordionGroup>
  <Accordion title="How can I get better responses from AI?">
    **Be specific**:

    ```
    ❌ "Help with Python"
    ✅ "Write a Python function to validate email addresses with regex"
    ```

    **Provide context**:

    ```
    ❌ "Fix this code"
    ✅ "This React component isn't re-rendering when props change. 
        Here's the code: [code]. How can I fix it?"
    ```

    **Break down complex tasks**:
    Instead of: "Build a full e-commerce site"
    Try: "Let's build an e-commerce site. First, help me set up
    the project structure with React and Next.js"

    **Iterate**:

    * Start with a rough request
    * Refine based on response
    * Ask follow-up questions
    * Request modifications

    [Complete guide to effective prompting](/prompts/overview)
  </Accordion>

  <Accordion title="Should I use one long conversation or multiple short ones?">
    **Use long conversations when**:

    * Working on a single project/topic
    * Need maintained context
    * Iterating on something
    * Building on previous work

    **Start new conversations when**:

    * Changing topics completely
    * Previous chat is getting cluttered
    * Want fresh perspective
    * Testing different models

    **Pro tip**: Use Projects to organize related conversations on the same topic!
  </Accordion>

  <Accordion title="How should I organize my workspace?">
    **Recommended structure**:

    1. **Projects for major topics**:
       * Work projects
       * Personal projects
       * Learning/research areas
    2. **Star important chats**:
       * Reference conversations
       * Best examples
       * Important decisions
    3. **Archive completed work**:
       * Finished projects
       * Old conversations
       * Keeps workspace clean
    4. **Use descriptive names**:
       * Rename auto-generated titles
       * Make them searchable
       * Include key keywords

    Regular cleanup keeps you productive!
  </Accordion>
</AccordionGroup>

## Next Steps

<CardGroup cols={2}>
  <Card title="Take the Interface Tour" icon="map" href="/getting-started/interface-tour">
    Learn where everything is located
  </Card>

  <Card title="Start Your First Chat" icon="comments" href="/getting-started/first-chat">
    Begin chatting with AI
  </Card>

  <Card title="Try Canvas" icon="pen-to-square" href="/tools/canvas">
    Create interactive documents
  </Card>

  <Card title="Explore All Features" icon="sparkles" href="/overview/capabilities">
    Discover everything ZeroTwo can do
  </Card>
</CardGroup>

## Still Have Questions?

<CardGroup cols={3}>
  <Card title="Discord Community" icon="discord" href="https://discord.gg/SmQnnTBf">
    Chat with other users and get help
  </Card>

  <Card title="Email Support" icon="envelope">
    [reed@zerotwo.ai](mailto:reed@zerotwo.ai)\
    We respond within 24 hours
  </Card>

  <Card title="Status Page" icon="signal" href="https://status.zerotwo.ai">
    Check system status and uptime
  </Card>
</CardGroup>

<Check>
  Welcome to ZeroTwo! We're excited to have you here. If you need anything, we're here to help!
</Check>